SMS: SMS Provider Hangs Under Stress from Multiple Administrator Consoles (250992)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
This article was previously published under Q250992

SYMPTOMS

If multiple Systems Management Server (SMS) Administrator consoles are connected to an SMS primary site and the SMS provider is stressed by servicing requests to view multiple large collections simultaneously, the SMS provider may stop responding (hang). Large collections may consist of "All Systems" or user-defined collections.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0, 2.0 SP1. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.

MORE INFORMATION

When the SMS provider stops working, connection error messages are recorded in the Smsprov.log file:
E:\OPALSP1\sdk_provider\nt\smsprov\SspSqlSourceExtractor.h(213) : Unable to connect to SQL Source!
When this occurs, WMI no longer responds to service control requests, requiring you to restart the server. You may also need to rebuild WMI.

Sample Wbemcore.log file entry:

(Date) : Error 1 occured executing queued request
(Date) : Failed to QueryInterface for IID_IWbemProviderInit, provider PerfPropProv: error code 0x80004002
(Date) : Sink 04BCB8B4 failed with 800706BA. Cancelling

Installing the Hotfix

To install the hotfix, use the appropriate method.

Using the Hotfix Installer

NOTE: This method is only for Intel-based computers.
  1. Copy the hotfix folder structure to a share on your network. Q250992.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server using an account with administrative privileges.
  3. On the site server, quit the SMS Administrator console.
  4. Run Q250992.exe and follow the directions in the wizard.

Manual Installation

Site System with Local Provider

  1. Log on to your site server using an account with administrative privileges.
  2. Quit the SMS Administrator console and stop all SMS services, including the Windows Management service and the SMS_SQL_MONITOR service.
  3. Replace the Basesvr.dll file in the Sms_root\Bin\Platform folder with the version obtained from the hotfix.
  4. Restart all SMS services.

Site System with Remote Provider

  1. Log on to your site server using an account with administrative privileges.
  2. Quit the SMS Administrator console and stop all SMS services on the SMS site server.
  3. Replace the Basesvr.dll file in the Sms_root\Bin\Platform folder with the version obtained from the hotfix.
  4. Restart all SMS services.

Remote Administrator Console

  1. Log on using an account with administrative privileges.
  2. Quit the SMS Administrator console.
  3. From the updated SMS site server, copy the Basesvr.dll file to a disk or network share.
  4. Copy the updated file from the disk or network share to the SMSAdmin\Bin\Platform folder.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix kbsms200sp2fix KB250992
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