XFOR: GroupShield Interferes with POP3/IMAP with SSL Enabled (250926)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q250926 SYMPTOMS
When a user is attempting to download mail from Microsoft Exchange Server by means of POP3 or IMAP with Secure Sockets Layer (SSL) enabled, the user may get the following error message even though
the server certificates have been installed properly:
A secure connection to the server could not be established.
Account: 'accountname' Server: 'servername', Protocol: POP3, Port: 995,
Secure (SSL): Yes, Error Number: 0x800CCC1A
You may also see the following events logged in the Exchange Server event log:
EventID: 11508
Source: MSExchangePOP3
Description: Accept clients on POP3 interface failed in function
HrRegisterProtocol with error 0x2741.
EventID: 1194
Source: MSExchangeIS
Description: Accept client on external interface POP3 failed with error
0x80004005.
EventID: 11506
Source: MSExchange IMAP4
Description: Accept clients on IMAP4 interface failed in function
HrRegisterProtocol with error 0x2741.
EventID: 1194
Source: MSExchangeIS
Description: Accept client on external interface IMAP4 failed with error
0x80004005.
CAUSE
This problem can be caused if the Network Associates GroupShield for Microsoft Exchange virus program is running on the server containing the POP3 mailbox.
RESOLUTION
Completely uninstall GroupShield and attempt to connect to Exchange Server using the POP3 client with SSL enabled. After you verify that this is successful, you should be able to re-install GroupShield and have no further problems.
WORKAROUND
Disabling SSL enables the client to download mail if GroupShield cannot be immediately uninstalled and reinstalled.
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB250926 |
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