Zoomit Server Service Does Not Start After Installing MMS on Windows 2000 (250893)

SYMPTOMS

After you install Microsoft Metadirectory Services on your Windows 2000-based domain controller, the Zoomit Server service does not start. When you try to start the Zoomit Server service using the Computer Management tool, you receive the following error message:

Could not start the ZOOMIT Server Service on Local Computer. The service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, contact your system administrator.

The Genlogs contain a more descriptive error message, stating the problem and the registry location to change port numbers. The Genlogs error message stating the LDAP port conflict looks like this:

FTL_00 041c 00/01/13 11:59:53.929 (VSOCK_bind_socket) failed to bind to 
       socket (416); errno [WSAEADDRINUSE/10048]
FTL_00 041c 00/01/13 11:59:53.930 (HTTP_InitializeCommunications) Socket 
       not available (10048)
FTL_00 041c 00/01/13 11:59:53.931 (VIA_Initialize) HTTP port 80 is        unavailable.
If necessary, this setting can be changed in the System Registry under
       HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZOOMIT Server\ 
       Parameters

If the HTTP port was changed and the LDAP port was not, you would receive the same error message but the Genlog error message would change. The ZOOMIT Server service tries to bind to the HTTP port first, and when it fails, it stops and logs the error message in the Genlogs. The Genlogs error message stating the LDAP port conflict looks like this:

FTL_00 0630 00/01/13 12:32:43.438 (VSOCK_bind_socket) failed to bind to 
       socket (420); errno [WSAEADDRINUSE/10048]
FTL_00 0630 00/01/13 12:32:43.439 (VIA_Initialize) LDAP port 389 is unavailable.
If necessary, this setting can be changed in the System Registry under
       HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZOOMIT Server\ 
       Parameters

RESOLUTION

To resolve this issue, configure the MMS to use an HTTP port other than 80 and an LDAP port other than 389. For example, port 8080 and port 390 respectively. To do so, use the appropriate method:

Use Registry Editor to Change the HTTP and LDAP Ports

Start Regedt32.exe, and then view the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ZOOMIT Server\Parameters
Double-click the HTTP port value, click Decimal, type 8080 (or the port number you want to use), and then click OK. Double-click the LDAP port value, click Decimal, type 390 (or the port number you want to use), and then click OK.
Quit Registry Editor, and then restart your computer.

Use the Setupsvc Command to Change the HTTP and LDAP Ports

At a command prompt, navigate to the Zoomserv\Bin folder. Note that the drive should be your installation drive.
Type Setupsvc -update -httpport 8080 -ldapport 390, and then press ENTER.

NOTE: You must use the Update command as well as specifying all changes. The parameters you do not specify will change back to the default settings. Because of this, make sure you change both ports at the same time.