Print Queues May Appear Offline If Connection Number Equals 255 (250876)


The information in this article applies to:

  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 95
  • Microsoft Windows 95 OEM Service Release 2.1
  • Microsoft Windows 95 OEM Service Release 2.5
This article was previously published under Q250876
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

A printer queue may appear to be offline and you may not be able to print. The status of current print jobs is not available while the printer queue is offline.

CAUSE

The Microsoft NetWare Print Provider dynamic-link library (Nwpp32.dll) assumes that connection number 255 is not a valid connection. When this occurs, the status of print queues is marked as unavailable and the status for existing print jobs is unknown.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time     Version        Size    File name   Platform
   -------------------------------------------------------------------
   03/09/00  4:15pm   04.00.00.955   43,520  Nwpp32.dll  Windows 95
   03/09/00  4:15pm   04.00.00.955   43,520  Nwpp32.dll  OSR2.x
   03/13/00  12:53pm  04.10.00.2223  42,496  Nwpp32.dll  Windows 98
   03/13/00  12:53pm  04.10.00.2223  42,496  Nwpp32.dll  Windows 98 SE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

For additional information about Windows 95 hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

161020 Implementing Windows 95 Updates

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHotfixServer kbQFE kbprb kbprint kbQFE KB250876
©2004 Microsoft Corporation. All rights reserved.