Routing and Remote Access configuration change does not automatically update (250849)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q250849

SYMPTOMS

When you use the command-line tool Netsh.exe to update the configuration of your Windows 2000-based Routing and Remote Access server, the server configuration may not update automatically.

CAUSE

This problem can occur if the Internet Authentication Service (IAS) is not running.

RESOLUTION

To resolve this problem, make sure that IAS is running before you use Netsh.exe to update your Routing and Remote Access server configuration.

To work around this problem, manually update the Routing and Remote Access server configuration using the appropriate method:

Method 1

Stop and then restart the Routing and Remote Access service on the server you updated.

Note Stopping the Routing and Remote Access service will disconnect all current Routing and Remote Access sessions.

Method 2

Use the command-line utility Sc.exe

sc \\server name control remoteaccess 128

where server name is the name of your Routing and Remote Access server.

Note Although using Sc.exe does not stop and restart the Routing and Remote Access service, all Routing and Remote Access connections will be reset while the server configuration is being updated.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Windows 2000 includes several utilities for remote administration. Netsh.exe gives you command-line options to update many components of Windows 2000 remotely. For more information about Netsh.exe, view the Windows 2000 Help File.

For additional information about using Netsh.exe, click the following article numbers to view the articles in the Microsoft Knowledge Base:

242468 How to use the Netsh.exe tool and command-line switches

242065 NETSH command does not show correct state for the internal interface

227747 Routing and Remote Access server stops authenticating dial-up networking clients



The Resource Kit for Windows 2000 contains a command-line utility which will allow you to refresh the configuration of a service without restarting it. This process is faster than restarting the service. However, even though the service is not being stopped and restarted, all connections will be reset while the configuration update takes place.

For more information about the Resource Kit utility Sc.exe, type sc at a command prompt, and then press ENTER.
Modification Type:MajorLast Reviewed:2/24/2005
Keywords:kbnetwork kbpending kbprb kbui KB250849
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