XL2000: Custom Toolbar Is Lost When Workbook Is Sent as Attachment (250793)

SYMPTOMS

When you open a Microsoft Excel 2000 workbook that has an attached toolbar, the toolbar may not be present.

CAUSE

This occurs if the following conditions are true:

You create a custom toolbar in Excel 2000.
You use the Send to Mail Recipient (as Attachment) command to send the workbook that contains the custom toolbar to a mail recipient.
After sending the workbook, you delete the custom toolbar.
You re-open the sent workbook.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, do one of the following:

Save the workbook and send it through the mail client as an attachment. -or-
Use an Auto_Open macro to create the custom toolbar in the workbook.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

REFERENCES

For more information about Auto_Open macros, click Microsoft Excel Help on the Help menu, type RunAutoMacros method in the Office Assistant or the Answer Wizard, and then click Search to view the topic.