XWEB: Microsoft Site Server Search Doesn't Find all PDF or HTML Files (250590)


The information in this article applies to:

  • Microsoft Site Server 3.0
This article was previously published under Q250590

SYMPTOMS

Performing a search with Microsoft Site Server Search may not return the expected results. The HTML filter supplied by Microsoft may not correctly return e-mail messages containing HTML attachments. The same problem has been noticed with PDF attachments using a third party provided filter.

CAUSE

The component of Site Server Search used to query inside the attachments of e-mail messages is not correctly recognizing the filter needed to perform the search. Since the filter is not loaded to search this content, the messages are not included in the search results.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Site Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   11/12/99  10:57am   124,176    exchci.dll    5.5.2651.68       x86
   11/12/99  10:56am   193,808    exchci.dll    5.5.2651.68       alpha

STATUS

Microsoft has confirmed that this is a problem in Site Server 3.0.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB250590
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