XADM: Error Message While Exmerge Is Reading Server Recipients List (250576)


The information in this article applies to:

  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
  • Microsoft Outlook 2000
  • the operating system: Microsoft Windows NT 4.0
  • the operating system: Microsoft Windows 2000
This article was previously published under Q250576

SYMPTOMS

When you run the Microsoft Exchange Mailbox Merge program (Exmerge.exe) at a computer on which Microsoft Outlook 2000 is installed, the following error message may be displayed and logged in the application event log:
Error encountered reading list of recipients on server 'SERVERNAME.' Make sure you have Admin permissions on the Private Information Store object. Please refer to the 'C:\Exmerge.log' file for more information.

CAUSE

This issue occurs because when you install Outlook the full-featured Mapi32.dll file is renamed to Msmapi32.dll and moved to the Program Files\Common Files\System\Mapi\Locale ID\operating system folder. A new stub Mapi32.dll file is added to the System32 folder to point applications to the correct Messaging Application Programming Interface (MAPI) configuration.

However, the Exchange Mailbox Merge program needs direct access to the full-featured version of the Mapi32.dll file.

RESOLUTION

To resolve this issue, copy the full-featured Mapi32.dll file from the System32 folder of an Exchange Server computer, or of any computer on which Microsoft Outlook 98 is installed, to the folder that contains the Exmerge.exe file. After you copy the full-featured Mapi32.dll file to the folder that contains the Exmerge.exe file, the Mailbox Merge program uses the full-featured Mapi32.dll file in the local folder and runs successfully.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB250576
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