Unable to Connect to Internet When Connected to Network Using RAS (250566)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Internet Explorer 5.01 for Windows 98
  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q250566

SYMPTOMS

When you connect to a local area network (LAN) using RAS or PPTP, you may be unable to gain access to the Internet if your LAN is using a Proxy server.

CAUSE

This issue can occur if the Proxy server configuration is not set up on the client computer for each connection made using RAS.

RESOLUTION

To resolve this problem, follow these steps:
  1. Right-click the Internet Explorer icon on your desktop, and then click Properties.
  2. On the Connections tab, click the Dial-Up Networking connection that you use to connect to your LAN, and then click Settings.
  3. Under Proxy server, click the Use a Proxy server box, and then add the correct address and port that your proxy server uses. In most cases, you may also want to click to select the Bypass proxy server for local connections check box. Check with your network administrator if you are unsure whether this entry should be selected. Click to clear the Automatically detect settings check box. Even if this entry is used on local connections, it causes RAS and PPTP connections to fail to connect to the proxy server.
  4. Click OK, and then click OK.
Modification Type:MajorLast Reviewed:12/5/2003
Keywords:kbnetwork kbprb KB250566
©2003 Microsoft Corporation. All rights reserved.