You cannot open an Outlook 98 or an Outlook 2000 e-mail address in a contact entry that you created in Outlook 97 (250398)

WORKAROUND

• Use Microsoft Outlook 98 or Microsoft Outlook 2000 to add e-mail addresses from the Global Address List (GAL) to your Outlook contacts.

  -or-

• If you are using Outlook 97, create contacts that can be used by users on other servers that are in the Exchange site. To do this:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Click the Mail icon, click the Show Profiles box, double click the profile that you use to start Outlook, and then click Add.
  3. In the Add Service to Profile dialog box, double-click Personal Address Book in the Available information services box.
  4. Type the name and location of the file, click OK, and then click OK again.
  5. Start Outlook 97 with the profile that you just created or modified.
  6. Open your address book, and then click Global Address List in the Show names from the box
  7. Type the names that you want to add from your GAL to your PAB.
  8. On the File menu, click the Import and Export... Wizard, and then click Import from another program or file.
  9. Click Personal Address Book, and then import the Personal Address Book (PAB) that you created to a temporary Contact folder.
  10. Copy the temporary Contact folder contents to the public contact folder. As result, all information is stored as a one-off and you do not need to reference the GAL.
  If you only have Outlook 97 and want to keep what is already in the public folder, you may use the following steps:

1. Open your address book, and then click Contacts.
2. Add the contacts one by one to your PAB.
3. After you add all of the contacts to your PAB, continue with step 5 of the second work around.