STOP 0x0000007b Inaccessible Boot Disk Error Message After Applying Compaq SSD 2.12c (249914)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q249914

SYMPTOMS

After you install the Compaq Software Support Disk (SSD) version 2.12c and then reboot your computer, you may receive a STOP 0x0000007b error message citing an inaccessible boot disk.

RESOLUTION

To resolve this behavior, copy the Cpqarray.sys file from a parallel installation of Microsoft Windows NT 4.0. Follow these steps:

  1. Install a parallel copy of Windows NT 4.0.
  2. Apply Service Pack 5 to the parallel installation. Do not apply the Compaq SSD.
  3. Restart the computer in the parallel installation.
  4. Rename the Cpqarray.sys file in the original Windows NT 4.0 installation.
  5. Copy the Cpqarray.sys file from the parallel installation to the original installation.
  6. Restart the computer in the original installation.
Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB249914
©2002 Microsoft Corporation. All rights reserved.