SYMPTOMS
When you select the
Link to file check box while inserting an existing organization chart into a Word document, you receive the following error message:
The server application, source file, or item cannot be found. Make sure the application is properly installed and that it has not been deleted, moved, or renamed.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes
or later:
Date Time Version Size File name Platform
----------------------------------------------------------------------
3/15/2000 4:54:48p 4.71.1015.0 3,505,376 QFE1802.exe x86
3/15/2000 5:20:37p 0.0.0.0000 3,833 Readme_1802.txt x86
After the hotfix is installed, the following files will have the listed
attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------------
2/23/2000 2:53:42p 2.0.0.1031 1,290,240 Orgchart.exe x86
11/11/1999 8:14:10p 8.0.0.7111 5,331,728 WinWord.exe x86
11/11/1999 8:14:12p 8.0.0.7111 1,158,416 Wwintl32.dll x86