XCLN: User in Trusted Domain Cannot Use Outlook to Log On to Exchange Server (249892)
The information in this article applies to:
- Microsoft Exchange Server 5.5
This article was previously published under Q249892 SYMPTOMS
When you receive notification that a user cannot log on to Microsoft Exchange Server 5.5 by using Microsoft Outlook even though all other users in the domain are authenticated, and then ask what error messages are displayed, the user may cite the following message:
Unable to open your default mail folders. You do not have permission to log on.
The following information appears in Event Viewer on the Exchange Server computer:
Event ID: 1021
Source: MSExchangeIS
Description: Domain/user was unable to connect as <x500 dn> error 0x3f2
This behavior occurs in a multiple domain network where the trust relationships are correctly established and where the Exchange Server computer is located in a different domain from the users.
When you try to create a new account and mailbox for the user, the issue persists.
CAUSE
This issue may occur if you do not have the correct NTFS file system permissions on the Exchsrvr folder on the Exchange Server computer.
RESOLUTION
To resolve this issue, grant permissions to Everyone on the Exchsrvr folder:
- Grant Full Control permissions to the Everyone group on the
Exchsrvr folder, and then propagate permissions to all
subfolders.
- Confirm that the user who cannot log on is not a member of a group
that was granted No Access permissions to the Exchsrvr
folder.
- Stop and then restart the directory service.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB249892 kbAudITPRO |
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