Works 2000 Error Message: Winword Caused a General Protection Fault in Module Compobj.dll (249689)
The information in this article applies to:
This article was previously published under Q249689 SYMPTOMS
When you attempt to insert a Draw object from Microsoft Works 2000 into
a Microsoft Office program, such as Word, you may receive the following
error message:
Winword caused a general protection fault in module Compobj.dll.
CAUSE
This behavior can occur if the following conditions are true:
- A 16-bit version of Microsoft Office, such as Office 4.3, is
installed on your computer.
- You upgraded to Microsoft Works 2000 over a 16-bit version
of Works.
Works 2000 installs a 32-bit version of Microsoft Draw (version 1.01).
When you attempt to insert a Draw object from Works 2000 into a 16-bit
Office program, the Office program attempts to call Draw 1.01. Because a
16-bit program is unable to call a 32-bit program, you receive the error
message mentioned in the "Symptoms" section of this article.
RESOLUTION
To work around this issue, use one of the following methods.
Method 1 (Recommended)
Upgrade to a 32-bit version of Office, such as Microsoft Office 2000.
Method 2
Change your installation of Works 2000 to a minimum installation:
- Click Start, point to Settings and then
click Control Panel.
- Double-click Add/Remove Programs.
- Click Microsoft Works 2000, click Add/Remove,
and then click Next.
- Click Change installation, and then
click Next.
- Click Minimum Installation, and then
click Next.
- Follow the instructions on the screen to install a minimum
installation of Works 2000.
This procedure removes Draw version 1.01. As a result, any 16-bit
or 32-bit Office program can use Draw 1.0.
NOTE: A 16-bit program cannot call a 32-bit program, but a 32-bit
program can call a 16-bit program.
| Modification Type: | Major | Last Reviewed: | 6/15/2000 |
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| Keywords: | kberrmsg kbinterop kbprb KB249689 |
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