Protected Storage Fails to Start (249023)
The information in this article applies to:
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
- Microsoft Internet Information Server 4.0
- Microsoft Site Server 3.0
This article was previously published under Q249023 SYMPTOMS
After updating from Internet Explorer 4.01 to Internet Explorer 4.01 SP2, you may receive the following error messages in the event viewer:
Event ID: 7000
Source: Service Control Manager
Type: Error
Category: None
The Protected Storage service failed to start due to the following
error: The system cannot find the path specified.
Event ID: 7000
Source: Service Control Manager
Type: Error
Category: None
The Certificate Authority service depends on the Protected Storage
service which failed to start because of the following error:
The system cannot find the path specified.
Event ID: 7000
Source: Service Control Manager
Type: Error
Category: None
The IIS Admin Service depends on the Protected Storage service
which failed to start because of the following error:
The system cannot find the path specified.
Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None
The FTP Publishing Service depends on the IIS Admin Service
service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.
Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None
The World Wide Web Publishing Service depends on the IIS Admin
Service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.
Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None
The Site Server LDAP Service depends on the IIS Admin Service
service which failed to start because of the following error:
The dependency service or group failed to start.
Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None
The Microsoft NNTP Service depends on the IIS Admin Service service
which failed to start because of the following error: The dependency
service or group failed to start.
Event ID: 7001
Source: Service Control Manager
Type: Error
Category: None
The Microsoft SMTP Service depends on the IIS Admin Service
service which failed to start because of the following error:
The dependency service or group failed to start.
Event ID: 10005
Source: DCOM
Type: Error
Category: None
DCOM got error "The dependency service does not exist or has been
marked for deletion. " attempting to start the service IISADMIN with
arguments "" in order to run the server: {A9E69610-B80D-11D0-B9B9-
00A0C922E750}
CAUSE
After you restart Microsoft Internet Explorer for the second time during setup, the user logged in using an administrator account is different from the one used to start Internet Explorer Setup.
RESOLUTION
Uninstall the service pack and then install Internet Explorer 4.01 SP2 again. Use the same administrator account during setup until Internet Explorer has finished installation.
| Modification Type: | Major | Last Reviewed: | 11/14/2003 |
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| Keywords: | kbprb KB249023 |
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