CG5: Standard Catalog for Clip Art May Be Unavailable in Clip Gallery (248874)

SYMPTOMS

When you use Microsoft Clip Gallery 5.0, you may notice that some clip art is missing that had been available in the past.

CAUSE

This problem can occur when you install Microsoft Publisher 2000 and one or more of the following Microsoft programs:

PhotoDraw 2000
Home Publishing 2000
Greetings 2000

All of these other programs install some of the same collections as does Publisher 2000, but the programs are installed into different folder locations. These collections are called catalogs. The problem occurs when the path to one or more of the collections becomes invalid.

A path to the Clip Gallery catalog can become invalid if one or more of these programs are removed without using the correct uninstall process.

RESOLUTION

To resolve this problem, reinstall the program that was improperly uninstalled, and then remove the program by using the Setup program. This will properly uninstall the program and remove the registry settings that are causing this problem.

Please refer to the documentation for the improperly removed program for information about how to reinstall and remove the components.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.