Roaming Profiles May Not Be Deleted from Terminal Server with Novell Client Version 4.6 (248627)

SYMPTOMS

When a user logs off a Terminal Server that has the "Delete cached copies of roaming profiles" policy enabled, the local profile folder may not be deleted. When this occurs, an additional folder may be created on the Terminal Server, causing the amount of disk space used by the roaming profiles to increase.

Note that this behavior is also recorded in the Userenv.log file.

CAUSE

This behavior can occur if users are using the Novell client for NetWare version 4.6 with Novell NetWare Client Service Pack 1 or Service Pack 2 to connect to a Terminal Server that has the "Delete cached copies of roaming profiles" policy enabled. The Novell client writes data to the Winnt\Profiles\User name folder after the local cache profile is deleted.

RESOLUTION

To work around this behavior, assign the following permissions to the Winnt\Profiles folder:

Administrators: Full Control
System: Full Control
Creator Owner: Full Control
Users: Read

MORE INFORMATION

The issue described in this article may cause multiple folders to be created in the Winnt\Profiles folder for a user. The extra folders are typically named with the user name followed by a three-digit number. For example:

Winnt\Profiles\User name\Desktop
Winnt\Profiles\User name.000\Desktop
Winnt\Profiles\User name.001\Desktop

For additional information about this behavior, click the article number below to view the article in the Microsoft Knowledge Base:

154120 Debugging User Profiles and System Policies in Windows NT 4.0