XCLN: The Signature <Name.sig> Could Not Be Located (248148)
The information in this article applies to:
- Microsoft Outlook 2000
- Microsoft Outlook 97
- Microsoft Outlook 98
- Microsoft Exchange Server 5.5
This article was previously published under Q248148 SYMPTOMS
When you compose a new message in Outlook, you may encounter the following error message:
The signature "(name.sig)" could not be located. This signature may have been removed.
CAUSE
This error can occur for several reasons: - You have manually deleted the signature file or it is located on a network drive that is currently inaccessible.
- You have edited the signature file using Word or Excel and have not quit the Office application.
- You have uninstalled Outlook 2000 and attempted to use Outlook 97 or 98 without rebooting and reinstalling the Outlook client.
WORKAROUND
Workarounds for the possible causes are as follows:
- Recreate the deleted signature file, and then retry creating a new message, or remap the network drive that is currently unavailable.
- Quit the Office application that is locking the file open, and then compose a new message.
- Reboot the computer and reinstall the Outlook client. Outlook 2000, 98, and 97 use a different registry key location to specify where to store the signature file, so you may want to copy the .sig file to another location for later use.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbpending KB248148 |
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