CAPS LOCK Key Is on at Startup With Universal Serial Bus Keyboard Installed (247853)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
This article was previously published under Q247853
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you start your non-English language version of Windows 98, the CAPS LOCK key is on if both of the following conditions exist:
  • You have a Universal Serial Bus (USB) keyboard attached to your computer.
  • A language other than English is selected on the Language tab of the Keyboard tool in Control Panel.

CAUSE

This problem occurs if you include the Keyb.com command in your Autoexec.bat file that is executed when you start your computer. The Keyb.com command installs a table that defines the translation of keys to the extended character codes suitable for the selected input locale, and then sets the CAPS LOCK state to On under the conditions listed earlier in this article.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
Date Time Size File name Platforms
-----------------------------------------------------------------
1/26/2000 10:28 19,927 Keyb.com Windows 98, Windows 98 SE

To work around this problem, remove the Keyb.com command from your Autoexec.bat file, and then restart your computer.

NOTE: This work around is not recommended if you use any MS-DOS-based programs that need localized keyboard support, because that functionality would not be provided.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:

151715 How to Toggle the CAPS LOCK and NUM LOCK Keys

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHotfixServer kbQFE kbfix kbHardware kbprb KB247853
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