Browser hot keys do not function with AOL 4.0 Web browser (247624)


The information in this article applies to:

  • Microsoft Comfort Curve Keyboard 2000
  • Microsoft IntelliType Pro software version 2.2
  • Microsoft IntelliType software 1.1
  • Microsoft IntelliType Pro software version 5.1
  • Microsoft Internet Keyboard
  • Microsoft Internet Keyboard Pro
  • Microsoft Multimedia Keyboard
  • Microsoft Natural Ergonomic Keyboard 4000
  • Microsoft Natural Keyboard Pro
  • Microsoft Natural Multimedia Keyboard
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop 3.0
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop Comfort Edition
  • Microsoft Wireless Optical Desktop Pro
This article was previously published under Q247624

SYMPTOMS

When you press the browser hot keys on one of the Microsoft keyboards listed in the "Applies To" section, the hot keys do not function.

Note The IntelliType software is installed correctly.

CAUSE

This issue occurs when one of the following conditions are true:
  • The America Online (AOL) version 4.0 Web browser is running.
  • The computer is not connected to the Internet.
  • The default Web Browser is not compatible with the IntelliType Software.

RESOLUTION

To resolve this issue, make sure that the computer is connected to the Internet when you open the AOL Web browser. Note that Microsoft IntelliType software versions 2.2 do not support the AOL version 4.0 Web browser. Update the AOL Web Browser to the latest version. Some Microsoft products that are listed in the "Applies to" section require AOL version 7.0 or a later version. To locate supported software version information, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/keyboard/supported.asp

STATUS

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:3/29/2006
Keywords:kb3rdparty kbHardware kbprb KB247624
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