XWEB: Error Message: Unable to Get Public Folder (247087)

The information in this article applies to:

Microsoft Outlook Web Access 5.5 SP 1
Microsoft Outlook Web Access 5.5 SP 2
Microsoft Outlook Web Access 5.5 SP 3
Microsoft Exchange Server 5.5

This article was previously published under Q247087

SYMPTOMS

When you try to access public folders using Outlook Web Access (OWA), you may receive the following error message:

Unable to get public folder.

CAUSE

The Mapisvc.inf file located in the Winnt\System32 folder on the Exchange Server computer has been modified or is missing.

RESOLUTION

Replace the file with an unmodified copy of the original or add the following section to the existing file:

[EMS_MDB_public]
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_PROVIDER_DLL_NAME=EMSMDB.DLL
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
66090003=06000000
660A0003=03000000
34140102=78b2fa70aff711cd9bc800aa002fc45a
PR_DISPLAY_NAME=Public Folders
PR_PROVIDER_DISPLAY=Microsoft Exchange Message Store

MORE INFORMATION

The Mapisvc.inf file is created during the installation of Microsoft Exchange Server. Replacing this file with one from another Exchange Server computer may solve this specific problem.

Modification Type:	Minor	Last Reviewed:	4/28/2005
Keywords:	kbprb KB247087