XADM: Offline Address Book Doesn't Send to Custom Recipients in Rich Text Format (246750)

SYMPTOMS

When you download the offline Address Book (OAB), the Always send to this recipient in Microsoft Exchange rich text format check box is cleared in any custom recipient mailboxes that were created by using the Exchange Server Administrator program.

CAUSE

This behavior is by design. The Allow rich text in messages check box under Custom recipient options in the Exchange Server Administrator program is an attribute that is not downloaded in the offline Address Book for any custom recipient mailboxes.

WORKAROUND

Create a personal address book (PAB) entry for the specific custom recipient and click to select the Always send to this recipient in Microsoft Exchange rich text format check box, or select the custom recipient from the global address list when you are working online.

For additional information about the attributes that are downloaded in the offline Address Book, click the article number below to view the article in the Microsoft Knowledge Base:

180118 XADM: Information Available in the Offline Address Book

MORE INFORMATION

Most Post Office Protocol version 3 (POP3) and Internet Message Access Protocol, Version 4rev1 (IMAP4) clients do not read the Rich Text Format (RTF) that is used by Microsoft Transport-Neutral Encapsulation Format (TNEF). Consequently, the sender must click to clear the Always send to this recipient as RTF check box for a POP3 or IMAP4 client to see attachments.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

221164 XFOR: Outlook Express Using IMAP4 Doesn't Display Attachments