"System Halted" Error Message Restarting a Legacy Free Computer (246684)
The information in this article applies to:
- Microsoft Windows Millennium Edition
This article was previously published under Q246684 SYMPTOMS
When you click Restart in the Shut Down Windows dialog box to restart your computer, you may receive the following error message:
Your computer failed to reboot. You need to power off the computer, wait a few seconds and power it back on. System Halted
CAUSE
This issue occurs because the power-management driver is not compliant with the Advanced Configuration and Power Interface (ACPI) specification for rebooting a Legacy Free computer.
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------
12/22/2000 03:06p 4.90.3004 50,223 Vpowerd.vxd
WORKAROUND
To work around this problem, use the Reset or Power button on the computer to restart the computer.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 10/18/2005 |
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| Keywords: | kbHotfixServer kbQFE kbfix kbHardware kbprb kbQFE KB246684 |
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