PUB2000: Error Message When You Print to a Hewlett Packard LaserJet 8500DN (246610)
The information in this article applies to:
This article was previously published under Q246610 SYMPTOMS
When you attempt to print a Microsoft Publisher 2000 publication to a Hewlett Packard LaserJet 8500DN printer on a Microsoft Windows NT 4.0-based computer, you may receive the following error message:
There is a problem with your printer settings. Your printer has given Publisher an invalid value, and the printer could not be correctly initialized. Please check your printer settings in the Windows control panel.
CAUSE
This behavior can occur because the Hewlett Packard LaserJet 8500DN PCL printer driver version 1.0.0090 is not compatible with Publisher 2000.
WORKAROUND
To work around this issue, install the PostScript driver for the Hewlett Packard LaserJet 8500DN printer.
The Hewlett Packard LaserJet 8500DN PostScript printer driver is available on the CD-ROM provided with the printer and from the following Hewlett Packard Web site:
MORE INFORMATIONMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Major | Last Reviewed: | 9/7/2001 |
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| Keywords: | kb3rdparty kberrmsg kbgpf kbHardware kbprb kbprint KB246610 |
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