GSNW, IPX/SPX Will Not Install on Server with Lotus Domino Notes Server (246532)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q246532

SYMPTOMS

When you attempt to install the Gateway Service for NetWare (GSNW) service on a computer running Microsoft Windows NT Server 4.0 with Lotus Domino Notes Server, the installation may appear to be successful. However, after you then restart the computer, the Logon To Preferred Server option may not appear and Control Panel may not display the GSNW icon.

Also, the Services utility may show that GSNW is present and set to Automatic, but the service may not be running. Event Viewer may record the following event:
Event ID 7001: The System Can Not Find the File Specified.

CAUSE

This behavior can occur because of a conflict between GSNW and Lotus Domino Notes Server.

RESOLUTION

To resolve this issue, remove and then reinstall the GSNW service and the NWLink Internetwork Packet Exchange/Sequenced Packet Exchange (IPX/SPX) protocol. Follow these steps:

  1. Remove GSNW and NWLink IPX/SPX:
    1. In Control Panel, double-click Network.
    2. On the Services tab, click Gateway (and Client) Services For NetWare, click Remove, and then click Yes.
    3. On the Protocols tab, click NWLink IPX/SPX Compatible Transport, click Remove, and then click Yes.
    4. Restart the computer.
  2. Quit the Lotus Domino Notes Server program.
  3. Reinstall NWLink IPX/SPX:
    1. In Control Panel, double-click Network.
    2. On the Protocols tab, click Add, click NWLink IPX/SPX Compatible Transport in the Network Protocols box, and then click OK.
    3. Insert the Windows NT Server 4.0 CD, or type the path to the location of the setup files, and then click Continue.
    4. Click OK.
    5. Configure NWLink IPX/SPX Compatible Transport:

      CAUTION: To prevent data loss, save all work and quit all programs before you proceed.
      1. To accept the default configuration for the protocol, click Close, and then click Yes to restart the computer and enable the new settings.
      2. To configure the protocol manually:
        1. In the Network Protocols box, double-click NWLink IPX/SPX Compatible Transport.
        2. In the Adapter box, click the name of the network adapter to which you want to bind the protocol.
        3. In the Frame Type and Network Number boxes, specify this information.
        4. (Optional) On the Routing tab, click Enable RIP Routing.

          NOTE: To enable Routing Information Protocol (RIP) routing, you must have more than one network adapter running IPX/SPX and you must install RIP for NWLink, under Network Services.
        5. Click OK, and then click Close.

          CAUTION: To prevent data loss, save all work and close all programs before you proceed.
        6. Click Yes to restart the computer and enable the new settings.
  4. Quit the Lotus Notes Domino Server program if it starts when you restart the computer.
  5. Reinstall GSNW:

    NOTE: You must have at least one account on the NetWare server so you can use the Windows NT Server 4.0-based computer to log on as a user with administrative privileges. Create a second NetWare account, NTGATEWAY, for the gateway and remove existing NetWare redirectors.
    1. In Control Panel, double-click Network.
    2. On the Services tab, click Add, and then click Gateway (and Client) Service For NetWare.
    3. Click OK.
    4. Insert the Windows NT Server 4.0 CD or type the path to the location of the setup files, and then click Continue.
    5. Click Close, and then click Yes to restart the computer.
    6. Complete the Gateway (and Client) Service for NetWare installation:
      1. In Control Panel, double-click Network.
      2. In the Adapter box, click the network adapter you want to use for communication with the NetWare network.

        NOTE: By default, the network adapter frame type is 802.3.
      3. Click OK.
    7. Restart the computer.
Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB246532
©2002 Microsoft Corporation. All rights reserved.