Unable to Upgrade SNA Server from Back Office 4.5 (246472)


The information in this article applies to:

  • Microsoft SNA Server 4.0 SP2, when used with:
    • Microsoft BackOffice Server 4.5
This article was previously published under Q246472

SYMPTOMS

When you attempt to upgrade from SNA Server 3.0 using Back Office Server 4.5, the following error message occurs when you select to install SNA Server:
The previous version of SNA Server must be uninstalled before selecting this component.

WORKAROUND

To work around this problem, run the SNA Server Install program separately from compact disc number 7, where the SNA Server Install directory is located. The SNA Server Install program starts correctly from this location.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:11/18/2004
Keywords:KB246472
©2004 Microsoft Corporation. All rights reserved.