Help Screens Do Not Display in Compass (246398)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Metadirectory Services 2.1
This article was previously published under Q246398

SYMPTOMS

When you click the Help button to display the help screen or click the right side of a form in Compass, you receive the following error message:
Proxy Report:
11001 Host was not found

CAUSE

This issue occurs because the MMS Help uses URLs to locate the help files. This is an example of a URL that could be called:

http://server_name.domain.com:8080/resource/help/admin

This error message is generated when a Proxy Server is configured for Microsoft Internet Explorer and your MMS directory structure has an Internet type name such as server_name.domain_name.com.

RESOLUTION

To work around this issue, obtain access to the Internet by using a proxy server:
  1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Connections tab.
  2. Click Lan Settings, click to select the Use a proxy server check box, and then click Advanced.
  3. Add the follow exception to the Do not use proxy server for addresses beginning with box under Exceptions

    http://server name.domain name.com

    where server name is the server name, and domain name is the domain name.

    NOTE: To verify you are using the correct URL that the help file is trying to contact, right-click the form where the proxy error is displayed, and then click Properties. The General tab contains the address, copy the information up to the port number. For example:

    http://server name.domain name.com:8080/resource/help/admin

This information would be the exception.
Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kberrmsg kbprb kbui KB246398
©2003 Microsoft Corporation. All rights reserved.