Outlook Express Start-up Informational Pane Is Blank (246396)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows NT 4.0
- Microsoft Internet Explorer 5.01 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 2
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.5 for Windows 98
- Microsoft Internet Explorer 5.01 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 4.01 for Windows 98 SP 2
- Microsoft Internet Explorer 5.5 for Windows 95
- Microsoft Internet Explorer 5.01 for Windows 95
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 4.01 for Windows 95 SP 1
- Microsoft Internet Explorer 4.01 for Windows 95 SP 2
- Microsoft Internet Explorer 4.0 for Windows 95
- Microsoft Internet Explorer 5.5 for Windows 2000
- the operating system: Microsoft Windows 98 Second Edition
This article was previously published under Q246396 SYMPTOMS
When you start Outlook Express, the start-up informational pane may be completely blank.
CAUSE
This issue can occur if Active scripting has been disabled for the Internet zone, regardless of which zone Outlook Express is configured to use for security.
RESOLUTION
To resolve this issue, re-enable Active Scripting for the Internet zone:
- Quit Outlook Express if it is running.
- Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
- Click the Security tab. The Internet security zone should be selected.
- Click Custom Level, and then click Enabled under the Active Scripting category.
- Click OK, and then click OK.
| Modification Type: | Major | Last Reviewed: | 12/6/2003 |
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| Keywords: | kbprb kbui KB246396 |
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