Error Message: Existing Software Was Not Fully Installed (246380)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Datacenter Server
This article was previously published under Q246380 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to install a program, you may receive the following error message:
Existing software was not fully installed. To fix this problem, click
Details.
When you click Details, the information suggests that you restart the computer.
CAUSE
This behavior can occur if there is an entry under the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Runonce
This can be caused by an installation routine that schedules an event to take place at the next restart.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, restart the computer and log back on. If this does not work, you can manually remove the entry under the registry key. Before you do this, you may want to back up the data under the key.
| Modification Type: | Major | Last Reviewed: | 11/21/2003 |
|---|
| Keywords: | kberrmsg kbprb kbsetup KB246380 |
|---|
|