No Mouse or Keyboard Response at Logon Prompt After Installing IomegaWare (246043)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q246043

SYMPTOMS

When you start Windows 2000, the mouse and keyboard may not respond when you are prompted to log on.

CAUSE

This behavior can occur when you restart your computer after you install the IomegaWare 2.0 Preview software by Iomega Corporation.

RESOLUTION

To resolve this issue, contact Iomega to obtain an updated driver available for IomegaWare version 2.1 for Windows 2000. For information about how to do this, visit the following Iomega Web site:

http://www.iomega.com/software/featured/windows2000.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue:
  1. Restart Windows 2000 in Recovery Console mode. For additional information about Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:

    229716 Description of the Windows 2000 Recovery Console

  2. In Recovery Console, type the following line to disable the IMGATAPI service:

    disable IMGATAPI

  3. Type the following line to enable the ATAPI service:

    enable ATAPI SERVICE_BOOT_START

  4. Restart your computer.
NOTE: If you disable the IMGATAPI service but do not enable the ATAPI service, you receive a "Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE" error message.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
When you install the IomegaWare 2.0 Preview software, the ATAPI service is disabled and the Iomega IMGATAPI service takes its place.

To configure Windows 2000 to support parallel Zip drives, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Hardware tab, click Device Manager.
  4. Click the printer port under Ports (COM and LPT).
  5. Right-click your printer port, and then click Properties.
  6. On the Port Settings tab, click to select the Enable legacy plug and play detection check box.
  7. Click OK, and then close Device Manager.
Modification Type:MajorLast Reviewed:11/5/2003
Keywords:kb3rdparty kbprb KB246043
©2003 Microsoft Corporation. All rights reserved.