XFOR: Incomplete Directory Synchronization from Lotus Notes to Exchange Server (245837)

SYMPTOMS

Microsoft Exchange Server version 5.5 experiences directory synchronization (dirsync) problems on entries from Lotus Notes to Exchange Server. Message flow and dirsync from Exchange Server to Notes works fine, but only a partial dirsync occurs from Notes to Exchange Server.

The application logs report no errors and the Exchange Connectivity Controller log browser reports more entries are exported than the actual amount of entries in the Lotus Notes Address Book.

Copying the Person documents to a new Address Book does not resolve the problem.

CAUSE

The Lotus Notes Address Book is corrupted. The Exchange Notes Connector cannot read the Foreign DirSync Allowed field from the Notes Address Book correctly. It reads some entries as No even though they appear as Yes in the Address Book.

WORKAROUND

To work around this problem:

In the Notes administrator program, open the document properties for user entries that were not exported during dirsync, and change the Foreign Directory Sync field value from Yes to No, and then save the document.
Change the same value back from No to Yes, and then save the document again.
Run dirsync from Notes to Exchange Server. If the user appears in Exchange Server, you can repeat the same process on other Lotus Notes Person documents that are not being exported.

MORE INFORMATION

In some Lotus Notes environments, Address Books are replicated to all servers to keep a standard Address Book synchronized. Sometimes during that process, because of external circumstances such as network problems, the Address Book can become corrupted.

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