SMS: Screen Saver Disabled After Applying the Hotfix for Q193269 (245816)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
This article was previously published under Q245816

SYMPTOMS

After you apply the hotfix that is described in the following Microsoft Knowledge Base article, the screen saver on clients running Microsoft Windows 95 or Microsoft Windows 98 may not start:

193269 SMS: Remote Control to Win9x Clients Fails w/Winsock2, Using IP

This problem occurs only if you start Wuser9x.exe and then quit it by using the Close button (X) in the Remote Control Status dialog box.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time     Size    File name    Platform
   ------------------------------------------------
   04/14/99  10:24pm  202,476 Cli_dos.exe  Intel
   07/12/99  08:25pm   12,288 Coexst9x.dll Intel
   03/23/00  07:09pm  293,979 Idisp9x.dll  Intel
   03/23/00  07:25pm    8,464 Idispthk.dll Intel
   03/23/00  07:09pm  127,804 Imp9x.dll    Intel
   03/23/00  07:09pm  149,636 Loc16vc0.dll Intel
   06/11/98  02:33pm  110,256 Mergemap.exe Intel
   03/23/00  07:25pm   84,112 Multpr9x.dll Intel
   03/23/00  07:25pm   38,320 Queue9x.dll  Intel
   06/03/96  06:49am  117,008 Sendcode.exe Intel
   06/26/98  05:29pm      317 Shutdown.ctl 
   03/23/00  07:10pm    8,024 Vuser9x.vxd  Intel
   03/23/00  07:09pm   63,344 Woudat9x.dll Intel
   04/11/00  07:46pm  266,208 Wuser9x.exe  Intel
   03/23/00  07:09pm   15,768 _Idisp9x.dll Intel
   03/23/00  07:25pm   91,584 _Wuser9x.dll Intel
   04/28/99  05:50pm    3,525 Cl_w95.mod   Intel
   05/11/00  05:27pm  248,057 Hotfix.map
   03/23/00  03:26pm  333,008 Sightnt.dll  Intel
   03/23/00  07:24pm   36,800 Wumsg9x.dll  Intel

   06/11/98  02:35pm  330,000 Mergemap.exe Alpha
   07/23/96  04:40am  499,472 Sendcode.exe Alpha
   03/23/00  03:27pm  649,488 Sightnt.dll  Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


WORKAROUND

To work around this problem, quit Wuser9x.exe by using the following command:

wuser9x.exe /x

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, use the appropriate method.

Using the Hotfix Installer

NOTE: This method is only for Intel-based Systems Management Server (SMS) site server computers.
  1. Copy the hotfix folder structure to a share on your network. Q245816.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server using an account with administrative privileges.
  3. Run Q245816.exe and follow the instructions in the wizard.

Manual Installation

For a manual installation, you must:
  • Stop the SMS site services.
  • Copy the Windows 95/Windows 98 remote control files to the site server.
  • Modify the System.map file to support the new files.
  • Restart the SMS site services, and allow the site to propagate the changes to the rest of the site.
  • Upgrade the clients.
To do this, follow these steps:
  1. Stop the SMS_EXECUTIVE, SMS_SITE_CONFIG_MANAGER, and SMS_HIERARCHY_MANAGER SMS server services on the site server.
  2. Copy the following files to your site server's Sms\Site.srv\Maincfg.box\Client.src\X86.bin folder:

    Cli_dos.exe
    Coexst9x.dll
    Idisp9x.dll
    Idispthk.dll
    Imp9x.dll
    Loc16vc0.dll
    Multpr9x.dll
    Queue9x.dll
    Vuser9x.vxd
    Woudat9x.dll
    Wuser9x.exe

  3. Copy the following files to your site server's Sms\Site.srv\Maincfg.box\Client.src\X86.bin\Language folder:

    Cl_w95.mod
    Wumsg9x.dll
    _Idisp9x.dll
    _Wuser9x.dll

  4. Copy the following file to your site server's Sms\Site.srv\Platform folder:

    Sightnt.dll

  5. Make a backup copy of the current System.map file.
  6. You must remove 16-bit Wuser support for Windows 95/Windows 98. To do this, scan the System.map file looking for the Wuser.exe entry in the section titled:

    DIRECTORY "SITE.SRV\MAINCFG.BOX\CLIENT.SRC\X86.BIN" PLATFORM "INTEL X86" LANGUAGE "" SOURCE "X86\INTNL" FLAGS = 10 UNIT = "INTEL CLIENT"

  7. Remove Wuser.exe from the WIN95 CopyList entry. To do this, locate the line for Wuser.exe. Change the following line from

    REMOTE=YES, COPYLISTS("WIN16:REMOTE_CONTROL" = "SMS", "WIN95:REMOTE_CONTROL" = "SMS"), COMPRESS=NO, FLAGS = 5

    to:

    REMOTE=YES, COPYLISTS("WIN16:REMOTE_CONTROL" = "SMS"), COMPRESS=NO, FLAGS = 5

  8. Remove Vuser.386 from the WIN95 CopyList entry. To do this, locate the line for Vuser.386. Change the following line from

    REMOTE=YES, COPYLISTS("WIN16:REMOTE_CONTROL_386" = "WINDIR", "WIN95:REMOTE_CONTROL_386" = "WINDIR"), COMPRESS=NO, FLAGS = 1

    to:

    REMOTE=YES, COPYLISTS("WIN16:REMOTE_CONTROL_386" = "WINDIR"), COMPRESS=NO, FLAGS = 1

  9. You must remove 16-bit Wuser support for Windows 95/98. To do this, scan the System.map file, looking for the _wuser.dll entry in the section titled:

    DIRECTORY "SITE.SRV\MAINCFG.BOX\CLIENT.SRC\X86.BIN\00000409" PLATFORM "INTEL X86" LANGUAGE "ENGLISH" SOURCE "X86\ENGLISH" FLAGS = 10 UNIT = "INTEL CLIENT"

  10. Remove _wuser.dll from the WIN95 CopyList entry. To do this, locate the line for _wuser.dll. Change the following line from

    REMOTE=YES, COPYLISTS("WIN16:REMOTE_CONTROL" = "SMS", "WIN95:REMOTE_CONTROL" = "SMS"), COMPRESS=NO, FLAGS = 5

    to:

    REMOTE=YES, COPYLISTS("WIN16:REMOTE_CONTROL" = "SMS"), COMPRESS=NO, FLAGS = 5

  11. Merge the new additions that are located in the enclosed Hotfix.map file. The headers for each section in the Hotfix.map file are included for reference, but you only need to merge the new lines into the appropriate matching section in the System.map file.

    NOTE: Pay attention to these headers because some may look similar but are not the same. Look for Wuser.exe on an Intel platform and Wusermsg.dll for the same platform, and then merge into those areas.
  12. Restart the SMS services on the site server.
  13. Wait for the copylist files to be upgraded from the System.map file. This should take about 10 minutes on an average site.
  14. Run Runsms, Smsls, or Upgrade to install or upgrade the Windows 95/Windows 98 client.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbBug kbfix kbQFE KB245816
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