SYMPTOMS
When heavy message traffic causes an Exchange Server computer to become very low on resources such as processor time and memory, the information store may stop unexpectedly with a call stack similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
0170fb98 0072d0e1 06e20880 06e230f8 07df4d1c STORE!EcDeliverMessage+0x16
0170ff44 005c1eb5 00000101 8116d180 800654c0 STORE!FStartReceive+0x17c1
0170ffb4 77e9aac4 00000000 011e0000 011e7d70 STORE!EcProcessTask+0x2b5
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft
Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below
to view the article in the Microsoft Knowledge Base:
244976 XADM: Event ID 1197 and 1005 When Starting the Information Store
