Error Message: "Device not recognized. MS ActiveSync Does Not Recognize the CE Device." with Serial-to-USB Conversion Hub Synchronization (245687)


The information in this article applies to:

  • Microsoft ActiveSync 3.0
  • Microsoft Windows CE Services 2.2
  • Microsoft Windows CE Services 2.1
  • Microsoft Windows CE Services 2.0
This article was previously published under Q245687

SYMPTOMS

When a serial port-to-Universal Serial Bus (USB) conversion hub (such as the Entrega Technologies Multi-Function USB Hub) is used to synchronize a Pocket PC device to a desktop computer, the following may occur:
  • The Pocket PC device does not communicate with the desktop computer and is not recognized, prohibiting synchronization or a partnership from being created.
  • The Pocket PCdevice may communicate with the desktop computer during the initial connection, but if the Pocket PC device is disconnected and then reconnected, it does not communicate with the desktop computer until the desktop computer is restarted.
  • The following error message may be displayed if the ActiveSync Get Connected wizard is run:
    Device not recognized. MS ActiveSync does not recognize the CE Device.

CAUSE

This issue occurs because the serial port to USB conversion hub synchronization method is not supported by ActiveSync.

Supported communications methods for ActiveSync are:
  • Direct serial cable connection (or serial dial-up with a modem)
  • Infrared connection (IR)
  • Ethernet connection

RESOLUTION

To resolve this problem, use one of the above supported methods to communicate between the Pocket PC device and a desktop computer. See the Help files or the Readme documents for information on configuring these options. The infrared connection is recommended for systems lacking USB ports.

STATUS

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

For more information or to obtain updated drivers, contact the manufacturer of your USB hub.
Modification Type:MajorLast Reviewed:9/16/2003
Keywords:kberrmsg kbHardware kbprb KB245687
©2003 Microsoft Corporation. All rights reserved.