OFF2000: Invalid Page Fault in Kernel32.dll Clicking "Look in" in Open Dialog Box (245325)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Access 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
  • Microsoft FrontPage 2000
  • Microsoft Publisher 2000
This article was previously published under Q245325
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you click Open or Save on the File menu for any of the programs listed at the beginning of this article and click the Look in list, the following error message may appear:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, an error message similar to the following may appear:
<Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF9A5D0.

CAUSE

This problem may occur if an invalid File Transfer Protocol (FTP) site is included in the Look in list.

WORKAROUND

To work around this problem, remove the invalid FTP site from the list. To do this, you must edit the Windows registry.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To remove the FTP site, follow these steps:
  1. Quit all running programs.
  2. Click the Windows Start button, and then click Run.
  3. In the Open box, type regedit and then click OK.
  4. Go to the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\Internet \FTP Sites


    NOTE: The Status bar displays the following:

    My Computer\HKEY_CURRENT_USER\Software\Microsoft\Office \9.0\Common\Internet\FTP Sites

  5. Select the FTP Sites folder, go to the Registry menu, and click Export Registry File. Provide a name for the export file, and save it to the desktop.

    NOTE: This step creates a backup of the key so that you can restore the key if necessary. To restore the key, double-click the file after you complete these steps. You can delete this file from the desktop after you are satisfied that the issue is resolved (after you complete these steps).

    Any folders that exist within the FTP Sites folder are the site addresses (for example, the first folder is labeled Site_0).
  6. Delete these folders by selecting each folder and clicking Delete on the Edit menu. Click Yes if you are prompted to confirm the deletion.
  7. Close the Registry Editor.

MORE INFORMATION

To add a valid FTP site to the Look in list in the Save As or Open dialog box, follow these steps:
  1. On the File menu, click Open.
  2. Click the Look in list.
  3. Scroll down to the bottom of the list and click Add/Modify FTP Locations.
  4. A dialog box that allows you to add new FTP sites appears. Type the FTP address and click Add. Then click OK.
If you have problems connecting to the FTP site, please see the following article in the Microsoft Knowledge Base:

161437 OFF97: Error Message "Cannot connect to the FTP server" When You Access an FTP Site

REFERENCES

For more information about opening a file on an FTP site, click Microsoft Excel Help on the Help menu, type ftp, opening files in the Office Assistant or the Answer Wizard, and then click Search to view the topic.
Modification Type:MajorLast Reviewed:6/29/2004
Keywords:kberrmsg kbprb KB245325
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