SMS: "Stop 0x0000000A" with SMS Remote Control Installed (245321)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2
  • Microsoft Systems Management Server 2.0
This article was previously published under Q245321

SYMPTOMS

When you are running System Management Server (SMS) with Remote Control installed, Windows NT may generate the following error message:
Stop 0x0000000A (0x00373039 , 0x00000002, 0x00000001, 0x8010ab20

CAUSE

This error message occurs when the SMS Remote Control driver (Rchelp.sys) overruns a memory buffer during the loading of the driver.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


WORKAROUND

To work around this issue, remove SMS 2.0 Remote Control. You must remove Remote Control completely; if you simply rename or delete the Rchelp.sys file, SMS reinstalls the file during its regular check of the client once every 30 days.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.. Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

The Rchelp.sys file is not necessary on versions of Microsoft Windows NT later than Windows NT 4.0 SP2. Microsoft has confirmed that having the Rchelp.sys file installed on these systems is a problem.

How to Install the Hotfix

  1. Create a folder in a location that is accessible to your SMS site server.
  2. Copy Q246549.exe and platform folders to the new folder. The folder structure must be such that the executable file is located one folder higher than the platform folders.
  3. Log on to your site server using an account with administrative privileges.
  4. From each of the primary and secondary SMS site servers in your environment, run the executable file.
  5. Finish any necessary manual installation steps as prescribed by the installation.
NOTE: You can run the Q246549.exe file using the /s comand-line switch.

How to Manually Install the Hotfix

  1. Copy the updated SMS files to a disk or network share that is accessible from the SMS site server you want to update.
  2. Close the SMS Administrator console and stop all SMS services from within Control Panel. If the SMS_SITE_BACKUP service is running, stop that as well.
  3. Copy the Remctrl.exe file from the appropriate platform subfolder into the driveletter\Sms\Inboxes\Clicomp.src\Remctrl\platform folder.
  4. Replace the Compver.ini file in the driveletter\Sms\Inboxes\Clicomp.src\Remctrl folder with the Compver1118.ini file located in the hotfix bundle source folder (after you rename this file to Compver.ini).
  5. Restart the SMS Site services.
The new files are replicated to all logon points and Client Access Points (CAPs). After all logon points and CAPs are updated, allow an additional 23 hours for clients to begin their update polling cycle. You may need to restart the client to load the updated acceleration driver.
Modification Type:MajorLast Reviewed:5/23/2003
Keywords:kbBug kbfix kbQFE kbsms200sp2fix KB245321
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