Memory Leak in Remodbc.exe for Software Metering Component (245271)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q245271

SYMPTOMS

When you are using the Software Metering service in Systems Management Server (SMS) 2.0, the software metering servers may appear to stop responding (hang). The hang may occur after a few days or several weeks, depending on the software metering server load. The only way to recover from this problem is to reboot the software metering servers.

Provided that at least one software metering server is available, clients continue to function without problems. The overall performance of the clients and server may decrease as the site server hang shifts the load to the remaining servers. If all software metering servers are unavailable, software metering clients are unable to contact a software metering server for updates and configuration changes.

CAUSE

This problem is caused by a memory leak in the License Metering service (Remodbc.exe). The License Metering service is written to monitor the amount of memory that it consumes. If the License Metering services use more than 50 megabytes (MB) of memory (the default value), the service is automatically restarted by the License Server Manager. This prevents the License Metering service from consuming too much memory. Server hangs occur when the License Metering service cannot be successfully stopped. Because of this, it cannot be successfully started to allow the license metering server to continue working.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Version         Size        File name          Platform
   -----------------------------------------------------------------
   6/10/00   2.00.1493.2152    399,280   Abc32acc.dll       Alpha
   6/10/00   2.00.1493.2152    206,672   Abc32.srv          Alpha
   6/10/00   2.00.1493.2152    528,144   Abcoff32.dll       Alpha
   6/10/00   2.00.1493.2152    250,640   Abcstb32.dll       Alpha
   6/10/00   2.00.1493.2152         67   Compverlicmtr.ini  Alpha
   6/10/00   2.00.1493.2177    123,664   Ignprod.dll        Alpha
   6/10/00   2.00.1493.2152    120,592   Licadmin.exe       Alpha
   6/10/00   2.00.1493.2152    145,680   Licclint.exe       Alpha
   6/10/00   2.00.1493.2152    183,568   Licdelns.dll       Alpha
   6/10/00   2.00.1493.2152     87,824   Liclogon.dll       Alpha
   6/10/00   2.00.1493.2152  2,140,944   Licsrvc.dll        Alpha
   6/10/00   2.00.1493.2152  1,604,368   Licsvcfg.dll       Alpha
   6/10/00   2.00.1493.2177    182,032   Listmaint.dll      Alpha
   6/10/00   2.00.1493.2177    630,544   Prodpage.ocx       Alpha
   6/10/00   2.00.1493.2177    795,920   Productdb.dll      Alpha
   6/10/00   2.00.1493.2177    617,744   Remodbc.exe        Alpha
   6/10/00   2.00.1493.2177    425,744   Srvrview.ocx       Alpha
   6/10/00   2.00.1493.2152    209,744   Abc32acc.dll       Intel
   6/10/00   2.00.1493.2152    206,672   Abc32.srv          Intel
   6/10/00   2.00.1493.2152    286,240   Abcoff32.dll       Intel
   6/10/00   2.00.1493.2152    134,960   Abcstb32.dll       Intel
   6/10/00   2.00.1493.2177         67   Compverlicmtr.ini  Intel
   6/10/00   2.00.1493.2177     73,392   Ignprod.dll        Intel
   6/10/00   2.00.1493.2152     72,800   Licadmin.exe       Intel
   6/10/00   2.00.1493.2152    104,032   Liccli95.exe       Intel
   6/10/00   2.00.1493.2152    106,848   Licclint.exe       Intel
   6/10/00   2.00.1493.2152     92,672   Licdelns.dll       Intel
   6/10/00   2.00.1493.2152    174,864   Licgphwz.dll       Intel
   6/10/00   2.00.1493.2152     46,768   Liclogon.dll       Intel
   6/10/00   2.00.1493.2152    239,888   Licrepwz.dll       Intel
   6/10/00   2.00.1493.2177  1,020,064   Licsrvc.dll        Intel
   6/10/00   2.00.1493.2152    844,944   Licsvcfg.dll       Intel
   6/10/00   2.00.1493.2177    106,640   Listmaint.dll      Intel
  11/10/99   2.00.1250.0007    762,688   Preinst.exe        Intel
   6/10/00   2.00.1493.2177    334,512   Prodpage.ocx       Intel
   6/10/00   2.00.1493.2177    390,672   Productdb.dll      Intel
   6/10/00   2.00.1493.2177    364,576   Remodbc.exe        Intel
   6/10/00   2.00.1493.2177    221,424   Srvrview.ocx       Intel
   11/7/00                       3,687   Update.sql         Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the preceding files may also contain additional files.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

In addition to correcting a leak in the SMS_LICENSE_SERVER component of Software Metering, the post SMS 2.0 Service Pack 2 hotfix mentioned in this article also increases performance in the loading of Software Metering user interface Summary window. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

251099 SMS: Slow Performance in License Metering Administration Tool

How to Install the Hotfix

Using the Hotfix Installer

NOTE: This method is only for Intel-based computers.
  1. Copy the hotfix folder structure to a share on your network. Q245271.exe is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server by using an account with administrative privileges.
  3. On the site server, quit the SMS Administrator console.
  4. Run Q245271.exe and follow the instructions in the wizard.

Manual Installation

To install the hotfix, follow these steps on the SMS site server:
  1. Copy the contents of the hotfix (including sub-folders) to a local folder on the site server/software metering site computer you will be updating.
  2. Stop the SMS Site Component Manager and SMS Executive services on SMS Site Servers on which you are installing the hotfix files.
  3. Stop the SMS_LICENSE_SERVER service on all software metering server site computers.
  4. Copy the following files from the i386 folder to the SMS\BIN\i386 folder on SMS site servers:

    Abc32acc.dll
    Abc32srv.dll
    Ignprod.dll
    LicAdmin.exe
    Licgphwz.dll
    Liclogon.dll
    Licrepwz.dll
    Licsrvc.dll
    Licsvcfg.dll
    ListMaint.dll
    Prodpage.ocx.dll
    Productdb.dll
    Remodbc.exe
    Srvrview.ocx
    Ignprod.dll

  5. Copy the following files from the Alpha folder to the SMS\BIN\Alpha folder on SMS site servers

    Abc32acc.dll
    Abc32srv.dll
    Ignprod.dll
    LicAdmin.exe
    Liclogon.dll
    Licsrvc.dll
    Licsvcfg.dll
    ListMaint.dll
    Prodpage.ocx.dll
    Productdb.dll
    Remodbc.exe
    Srvrview.ocx

  6. Copy the following files from the i386 directory to the SMS\INBOXES\CLICOMP.SRC\LICMTR\i386 directory on SMS site servers

    Abc32off32.dll
    Abcstb32.dll
    Liccli95.exe
    Licclint.exe
    Licgphwz.dll
    Liclogon.dll
    Licrepwz.dll
    Licsrvc.dll
    Licsvcfg.dll
    Listmaint.dll
    Prodpage.ocx.dll
    Productdb.dll
    Remodbc.exe
    Srvrview.ocx
    Ignprod.dll

  7. On SMS Site servers copy the Compverlicmtr.ini file from the hotfix location (i386 folder of the hotfix location) to SMS\INBOXES\CLICOMP.SRC\LICMTR, replacing the Compver.ini file.
  8. On SMS Site servers copy the following files from the hotfix location Alpha folder to the SMS\INBOXES\CLICOMP.SRC\LICMTR\Alpha folder on SMS site servers

    Abc32off32.dll
    Abcstb32.dll
    Licclint.exe

  9. Next, on SMS site servers locate the Update.sql file in the i386 hotfix folder. From a SQL Server tool such as ISQLW (SQL Query Analyzer), connect to the SMS Software Metering database and verify that the DB combo box shows the software metering database name, normally SMS_<sitecode>_LicDB (sitecode is the three digit site code for that site). Load the Update.sql script into ISQLW and execute the script. If the script executed normally, the Results pane should show the "The command(s) completed successfully" message.
  10. On SMS software metering site computers, copy the following files from the i386 folder to the SWMTR directory (or alternate location chosen during installation. This is the folder shared as LICMTR). If the software metering site computer is running on the Alpha platform, copy the following files from the Alpha folder of the hotfix.

    Abc32acc.dll
    Productdb.dll
    Remodbc.exe

  11. After the server components are replaced, restart the SMS Site Component Manager and SMS Executive on SMS Site servers, and SMS_LICENSE_SERVER on all SMS software metering site computers.
  12. All computers running the SMS Administrations tools (where Software Metering UI Tools was chosen) should also be upgraded. It is recommended that the Windows NT Replace command be used to replace binaries updated by the hotfix. If a workstation has the SMS Administration tools installed in D:\SMSADMIN, the hotfix can manually be installed by changing the current folder to that of the platform you will be updating with the hotfix location, for example, i386. Run the Windows NT REPLACE command to update the SMS Admin tools on the workstation. For Intel platforms

    REPLACE *.* X:\<INSTALLPATH>\BIN\i386\*.* /R /P

    where X:<INSTALLPATH> is the location where the SMS Admin tools were installed. For Intel platforms, this will normally replace approximately 12 files.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbBug kbenv kbfix kbprb kbQFE kbsms200preSP3 kbsms200preSP3fix kbsmsMeter KB245271
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