Spooler Stops Responding While Print Jobs are Pending (245186)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q245186

SYMPTOMS

When you try to print, the print jobs may not be printed. The Spooler service may stop responding (hang), and you may receive no error messages.

CAUSE

This behavior can occur if a print job becomes corrupted.

RESOLUTION

To resolve this issue:

  1. Stop the Spooler service:
    1. Click Start, point to Settings, click Control Panel, and then double-click Services.
    2. Click Spooler, and then click Stop.
  2. Delete all of the files in the \%SystemRoot%\System32\Spool folder.
  3. Start the Spooler service.
Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB245186
©2002 Microsoft Corporation. All rights reserved.