Printing to HP 6P Printer Causes Terminal Server to Stop Responding (245178)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
This article was previously published under Q245178

SYMPTOMS

When you log on remotely to a computer that is running Microsoft Windows NT Server 4.0, Terminal Server Edition, and then try to print from your local hard disk to a local Hewlett-Packard (HP) 6P printer, you may not be able to do so. Also, the Terminal Server client on your computer may stop responding (hang).

CAUSE

This behavior can occur if you use the printer drivers that are included with the HP 6P printer.

RESOLUTION

To resolve this issue, install the Microsoft version of the HP printer drivers on your computer. To obtain the Microsoft version of the HP printer drivers, visit the following Microsoft Web site:

http://support.microsoft.com/support/downloads/dp2334.asp

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

For information about the Windows NT 4.0 driver library, please see the following article in the Microsoft Knowledge Base:

142643 Windows NT 4.0 Driver Library

Modification Type:MajorLast Reviewed:6/24/2004
Keywords:kbprb KB245178
©2004 Microsoft Corporation. All rights reserved.