OL98: (IMO) Outlook Disconnects After Checking for New Mail (245081)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q245081
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

You lose your connection to your Internet Service Provider (ISP) after checking for new e-mail, even though Outlook is configured to remain online when finished sending, receiving, or updating information. This happens whether you have Outlook set to automatically check for new messages at a predetermined interval, or you check manually.

CAUSE

You have Symantec WinFax Starter Edition installed, and it is configured to automatically receive faxes.

WORKAROUND

Turn off the option to automatically receive faxes:
  1. On the Tools menu, click Options.
  2. On the Fax tab, click to clear Automatically receive fax, and click OK.
Modification Type:MajorLast Reviewed:11/21/2000
Keywords:kbemail kbprb KB245081
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