XL97: Error Message: You Do Not Have Excel 97 SR-2 on This Computer (245023)


The information in this article applies to:

  • Microsoft Excel 97 for Windows
This article was previously published under Q245023

SYMPTOMS

When you try to install the Microsoft Excel 97 SYLK File Security Update, the Excel 97 XLM Macro Security Update, or the Excel 97 Programmatic Text Export Update, you may receive the following error message:
You do not have Excel 97 SR-2 on this computer. This patch works only with Excel 97 SR-2.

For more information, please go to http://office.microsoft.com or call Microsoft Technical Support.
When you click OK, the following error message appears:
Patch has failed.

NOTE: This error message may appear even though you have Excel 97 SR-2 installed.

CAUSE

Multiple versions of Excel are installed on your computer.

RESOLUTION

To correct the problem, use either of the following methods.

Method 1: Uninstall Additional Versions of Excel

  1. Use the Add/Remove Programs feature in Control Panel to uninstall all additional versions of Excel.
  2. Reinstall Excel 97.
  3. Double-click the update to install it.
Microsoft does not recommend that you install and use more than one version of Microsoft Excel on the same computer. For additional information about running multiple versions of Excel on the same computer, click the article numbers below to view the articles in the Microsoft Knowledge Base:

166692 XL: Running Multiple Versions of Microsoft Excel

214388 XL2000: Running Multiple Versions of Microsoft Excel


Method 2: Re-Register Excel 97 by Using RegServer

Although Microsoft does not recommend this, it is possible to install and use more than one version of Excel on the same computer. For example, you can install and use both Excel 2000 and Excel 97 on the same computer. To install the Excel 97 update, you must reset the default Excel 97 settings by following these steps:

NOTE: The following steps will reset all Excel settings.
  1. Quit Excel.
  2. Click Start, and then click Run.
  3. In the Open box, type the following. Include the quotation marks.

    "C:\Program Files\Microsoft Office\Office\Excel.exe" /regserver

    NOTE: If Excel 97 is not located in the above path, use the correct path that points to your custom location for Excel.exe.
  4. Double-click the update file to install it.
NOTE: If you also have Excel 2000 installed, you may need to repeat steps 2-3 with the path that points to the Excel.exe file for Excel 2000.
Modification Type:MinorLast Reviewed:8/5/2004
Keywords:kbprb KB245023
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