14 Character Password Limitation in IMS Logon Information (244748)


The information in this article applies to:

  • Microsoft BackOffice Server 4.5
  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q244748

SYMPTOMS

When you enter the logon information in Internet Mail Service (IMS), you are unable to enter more than 14 characters in the Password box.

CAUSE

This issue occurs because the maximum password length that is allowed in the Password box is 14 characters. Some Internet service providers (ISPs) may assign a computer-generated password larger than 14 characters.

RESOLUTION

To resolve this issue, contact your ISP to shorten your password to use 14 characters or less.

MORE INFORMATION

Some Internet service providers may not be able to provide a shorter password. Without the complete password, the Microsoft Exchange Server cannot log on to the ISP.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/3/2003
Keywords:kbnetwork kbprb KB244748
©2003 Microsoft Corporation. All rights reserved.