Norton Utilities 2000 Reports Registry Error or Virus Infection After You Install Direct X 7.0 (244577)

SYMPTOMS

After you install Microsoft DirectX version 7.0, Norton Utilities 2000 may report that your computer has a virus or a registry error with the following message:

The key CLSID\{92187326-72B4-11d0-A1AC-0000F8026977}\InprocHandler32 refers to a missing file C:\WINDOWS\SYSTEM\gchand.dll

Also, Norton Utilities 2000 may prompt you to delete this key or may "fix" the issue automatically. After it does so, DirectX may no longer function properly or you may see the following error in DirectX Diagnostics when you press Input:

Problems were found in the system registry, the above referred registry key (CLSID\{92187326-72B4-11d0-A1AC-0000F8026977}\InprocHandler32)is missing!

RESOLUTION

To resolve this issue, view the following Norton Utilities 2000 Web site for information about a fix for this issue:

http://service1.symantec.com/SUPPORT/nunt.nsf/ae4ef3970d92c2f2852567c50043aaa9/7ed47e96d6a0ba558825685c00643b9b?OpenDocument

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MORE INFORMATION

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