OLEXP: Address Book Entries Missing After Uninstalling Outlook Express 5 (244459)


The information in this article applies to:

  • Microsoft Outlook Express 5.0 for Windows NT 4.0
  • Microsoft Outlook Express 5.0 for Windows 98
  • Microsoft Outlook Express 5.0 for Windows 95
This article was previously published under Q244459
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

After you uninstall Outlook Express 5 and revert to Outlook Express 4.x, entries may appear to be missing from the address book. When you add new contacts to the address book, they do not seem to be added.

CAUSE

This behavior occurs because uninstalling Outlook Express 5 does not uninstall the Outlook Express 5 version of the Windows Address Book component. Outlook Express 4.x does not display address book items per identity, as does Outlook Express 5. Instead, Outlook Express 4 displays entries that are listed on shared contacts by default.

RESOLUTION

To resolve this issue, uninstall the Windows Address Book component manually:
  1. Click Start, and then click Run.
  2. Type the following line in the Open box, and then click OK:

    "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /uninstall

Modification Type:MinorLast Reviewed:7/15/2004
Keywords:kbprb kbsetup KB244459
©2004 Microsoft Corporation. All rights reserved.