Phone Dialer Speed Dial Cannot Accept More Than 46 Characters (244288)

SYMPTOMS

When you attempt to save a speed dial entry that has a phone number with more than 46 characters in the Phone Dialer utility, you may receive the following error message:

An application error has occurred and an application error log is being generated.

Dialer.exe

Exception: access violation (0xC0000005), Address:

After this error message occurs, you cannot start the Phone Dialer utility until you delete the incorrect speed dial entry from the Dialer.ini file located in the %SystemRoot% folder.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date       Time     Size     File name    Platform
   -------------------------------------------------------------
   10/20/99   05:15p   42,256   Dialer.exe   x86
   10/20/99   05:14p   61,712   Dialer.exe   Alpha

Phone Dialer Speed Dial Cannot Accept More Than 46 Characters (244288)

SYMPTOMS

RESOLUTION

STATUS