OL98: Incorrect Recipients Are Selected When You Use Multiple Offline Address Books (243902)
The information in this article applies to:
This article was previously published under Q243902 SYMPTOMS
When you use multiple offline address books with Outlook, an incorrect recipient may be selected when you perform an ambiguous name search by using an offline address book after you previously performed an ambiguous name search that utilized a different offline address book. The incorrectly selected recipient does appear in the To box, but this may not be apparent to the sender and could lead to misdirected mail.
CAUSE
Outlook incorrectly utilizes the cached information from the previously utilized ambiguous name search of a different offline address book.
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
File name Version
-------------------------
Outllib.dll 8.5:6921.0
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 10/18/2005 |
|---|
| Keywords: | kbHotfixServer kbQFE kbbug kbfix kbQFE KB243902 |
|---|
|