Site Server Setup Stops Responding on Windows 2000 after Opening Setup Documentation (243792)

SYMPTOMS

When you install Site Server 3.0 or Site Server 3.0, Commerce Edition on a computer running Windows 2000, the Setup program stops responding if you open any of the documentation that is linked to from the Setup window.

Note: This only occurs on the original versions of Site Server 3.0 and Site Server 3.0, Commerce Edition that were shipped on compact disc.

RESOLUTION

To resolve this problem, obtain the latest service pack for Site Server version 3.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

219292 How to Obtain the Latest Site Server 3.0 Service Pack

WORKAROUND

To view the documentation when the Setup program stops responding, perform the following steps:

Use the Task Manager to end the CD Browser application.
Manually browse the corresponding file on the compact disc.

See the following tables for the files on the compact disc that correspond to the Setup documentation.

Site Server 3.0

Title of Setup Link	Corresponding Compact Disc File Location
Setup Instructions	Docs\Defaultgs_cd.htm
Introducing CSS	Introducing css\Default.htm
Readme Files	Docs\Readme_siteserver.htm

Site Server 3.0, Commerce Edition

Title of Setup Link	Corresponding Compact Disc File Location
Setup Instructions	Docs\Com_defaultgs_cd.htm
Ad Server Readme	Readme_com.htm
Commerce Server Readme	Readme_com.htm

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Site Server 3.0 Service Pack 4.