The sound volume remains unchanged when you press the volume hot keys on a Microsoft keyboard (243747)
The information in this article applies to:
- Microsoft Comfort Curve Keyboard 2000
- Microsoft Internet Keyboard
- Microsoft Internet Keyboard Pro
This article was previously published under Q243747 SYMPTOMS
When you press the Volume + or the Volume - hot keys on one of the Microsoft keyboards listed in the "Applies To" section, the sound volume remains unchanged. The volume settings in the Volume On-Screen Display dialog box, which is displayed when you first press one of the volume hot keys, does change, even though the actual sound does not.CAUSE
This behavior can occur if the following conditions are true:
- The Microsoft Digital Sound System 80 speakers are connected to your computer through a USB port.
- You are using the Microsoft IntelliType Pro software version 1.0.
RESOLUTION
To resolve this issue, download and install the Microsoft IntelliType Pro
software version 2.1 from the following Microsoft Web site:
| Modification Type: | Major | Last Reviewed: | 3/29/2006 |
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| Keywords: | kbHardware kbinfo KB243747 |
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