SNA Traces Are Only Deleted from %SnaRoot%\Traces (243719)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

If you change the registry entry for the trace file path of a service to anything other than %SnaRoot%\Traces, the trace files are not deleted when you use the Purge All Trace Files option in the SNA Trace utility (Snatrace.exe).

CAUSE

The delete operation used when selecting Purge All Trace Files is different than the create operation used when the SNA Trace utility is started.

RESOLUTION

To resolve this problem, obtain the latest service pack for SNA Server version 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in SNA Server version 4.0. This problem was first corrected in SNA Server 4.0 Service Pack Service Pack 3.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
In some cases, after you apply Service Pack 3, traces may not appear in the specified folder, or in the %SnaRoot%\Traces folder. If this happens, remove the following registry key and restart the SNA Trace utility (Snatrace.exe):

HKEY_LOCAL_MACHINE\Software\Microsoft\SNA Server\CurrentVersion\Traces

This key is rebuilt when the SNA Trace utility is restarted.