XGEN: Rules May No Longer Work After MIMEsweeper for Exchange Server Is Installed (243425)

SYMPTOMS

If you use the MIMEsweeper for Exchange Server, the Inbox Assistant and Out of Office Assistant rules may no longer work. The New Mail Notification dialog box may also stop responding.

CAUSE

MIMEsweeper intercepts incoming mail before it reaches your Inbox. A side effect of this is that any rules defined for new mail in the Inbox Assistant or Out of Office Assistant are not executed.

RESOLUTION

Please contact MIMEsweeper for procedures to address this issue.

You can reach MIMEsweeper support by e-mail at support@us.mimesweeper.com, or by phone by calling 425-889-4724. MIMEsweeper information is also available at the following Web site:

http://www.mimesweeper.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For additional information about this product, click the article number below to view the article in the Microsoft Knowledge Base:

224557 XADM: MIMEsweeper for Exchange Server Hides New E-mail if Service is Stopped

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.